Travel Terms & Covid Policy
1.
All travel purchases to be made via a user registered
account at www.mylocalflyer.co.uk. Upon purchase, a ticket will be produced
which must be shown when boarding the vehicle either in printed form or on a
smart phone / tablet device.
2.
A minimum of two working days (Monday - Friday) are
required to reserve a seat on a specific journey. A ticket can be purchased
with the intention to use within two working days notice without specific seat
reservation.
3.
Tickets need not be allocated against a specific date
and time but to do so will reserve a seat on this journey. Allocation of
ticket(s) against a specific date and time need not be completed at time of
purchase and can be managed through My Account at www.mylocalflyer.co.uk.
4.
Tickets allocated to a specific date and time can
be used on an alternative journey on the selected date only but without
reserved seating. Tickets that are allocated against a selected date but unused
cannot be reissued for a later date and will be deemed to be null and void. No
refunds or credits are given for unused or cancelled tickets.
5.
The valid till date on purchased ticket(s) is
dependant on purchase date and selection of either 1 Day, 5 Day or 20 Day
Ticket. Any ticket(s) that are unused after their valid till date will be
deemed to be null and void.
6.
A Single Journey 1 Day Ticket can be purchased when
boarding the vehicle, subject to availability, at a cost of £3.00. Payment can
be made either in cash or by debit / credit card (excluding American Express).
7.
Any resident discount codes will be issued by or on
behalf of Countryside / L&Q Direct. No discount code can be applied after
purchase of ticket(s).
8.
It is the customers responsibility to check that
all details regarding their booking are correct. We take no responsibility for
any incorrect information we may have been given.
9.
Being a scheduled service we do operate as per our
timetable. However, we take no responsibility for circumstances beyond our
control which may affect the service or timetable. Ie. Traffic accidents, road
closures, bad weather, etc.
10.
Any left property will be returned to MyLocal Flyer
- Avon Coaches Coach Depot, Danes Road, Romford RM7 0HL for the customer to
collect. Perishable left property will be disposed of at the end of the day
found. Any other items of left property will be held for a reasonable period of
time.
11.
Any refunds, if applicable, will only be transacted
through Avon Coaches office.
12. MyLocal Flyer service is operated by Avon Coaches (Essex) Ltd. Payment receipts will show as from or to Avon Coaches (Essex) Ltd.
Our Covid Policy:
Our Passengers
- Please do not travel if you
have symptoms of the Coronavirus or have been in contact with someone who
has.
- Passengers should monitor
their own health and general wellbeing and should seek current
medical/government guidance.
- A driver may refuse to board
a passenger if they are displaying symptoms of the Coronavirus.
- Drivers may refuse to board
a passenger/group if they do not feel safe or are threatened. Situations
include but are not restricted to; being deliberately coughed on, spat on
and touched or social distancing is deliberately ignored.
- Having used our service,
should a passenger later display symptoms, we would ask they contact our
office so we are able to inform employees that they have been in close
proximity to.
- Face masks are mandatory and
passengers will need to provide their own. Masks must be worn on board the
vehicle throughout the length of your journey unless stipulated.
- If passengers fail to
provide their own masks a disposable one may be provided for a fee, where
available.
- When possible wash/sanitise
your hands frequently and avoid touching your face and/or mask.
- Passengers should wait
patiently and maintain a social distance from the driver, other passengers
and members of the public before boarding.
- Passengers will be
instructed to board and occupy seats to the rear of the vehicle first to
minimise contact.
- Passengers are advised to
stay within their ‘bubble’ group, if applicable.
- Hand sanitiser should be
used as passengers board the vehicle.
- Passengers are not permitted
to consume food and drink on the vehicle; dependant on health/medical
reasons.
- Chewing gum is prohibited.
- Passengers should avoid loud
talking, shouting or singing.
- Passengers should remain
seated until the driver instructs you to disembark the vehicle.
- Passengers seated at the
front will alight first; other passengers should remain seated to avoid
blocking the aisle or being in close proximity to others.
- Passengers are advised to
remove all personal belongings and PPE.
- Please ensure your
membership card is sanitised before travel as the driver may need to
handle it.
Our Drivers
- Our drivers are provided
with our Covid-19 company policy, regarding our safety measures and
procedures, driver and customer policy.
- Our drivers are provided
with PPE.
- Our drivers are temperature
checked using a Non-Contact
Forehead IR Thermometer before every shift.
- Our vehicles are disinfected
regularly with an aerosol anti-viral solution
which provides protection between clean.
- Our vehicles are inspected
and disinfected at the beginning and end of a shift. This is in addition
to standard cleaning procedures.
- Our drivers are equipped
with cleaning materials on every vehicle and spare PPE.